05 Oct Confidentiality

We are committed to promoting professionalism and excellence in the process of certifying by maintaining confidentiality of information obtained through Halal Certification activities we deliver. All documentation and information provided by any client except as required by law or in demonstrating conformance with the requirements of accreditation is treated as strictly confidential.

Our employees will neither copy any documentation nor divulge any information to any third party without the written prior consent of the client; clients are informed, in advance, of any kind of information tended to be placed in the public domain and all information, except for information made publicly accessible by the clients, are considered confidential.

We do not disclose information about a particular client or individual to a third party without the written consent of the client or individual concerned, except as required by the applicable local & international standards.

Information about the client from sources other than the client (e.g. complainant, regulators) is treated as strictly confidential. We will not put the complaint in public domain without the consent of the client & complainant unless it is legally required to make it available in public domain.

We ensure that our personnel, including any committee members, contractors, personnel of external bodies or individuals acting on the behalf of HQC, keep confidential all information obtained or created during the performance of its Halal certification activities. A commitment to impartiality and confidentiality agreement is signed by all personnel involved in the certification process, ensuring non-disclosure of client information at any stage.